Management & Leadership Articles

Do We Need to Hire Ourselves?

Wordcount: 575 Time to read: 3½ minutes

It’s bad enough when an organization can’t take care of its own operational and maintenance needs. It’s much worse when improving those activities are the very products and services being offered to its customers.

Customer Service Quality? Shmality!

Wordcount: 580 Time to read: 4 minutes

When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.

While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.

Struggling to survive in a world of constant change

Businesses want predictability and dependability, i.e., no change, while the world is constantly changing. This creates friction. Learning how to manage the environment and maintain a sufficient degree of stability is an art most haven’t perfected, much less realizing any need to try. Here, Mandelberg talks about how to do just that.

Wordcount: 415 Time to read: 3 minutes

Whadddaya mean there’s no spare tire!

“Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression.”
— Sir John Harvey Jones

Wordcount: 613 Time to read: 5 minutes

Categories

Customer Service Quality? Shmality!

Customer Service Quality? Shmality!

Wordcount: 580 Time to read: 4 minutes

When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.

While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.

Struggling to survive in a world of constant change

Struggling to survive in a world of constant change

Businesses want predictability and dependability, i.e., no change, while the world is constantly changing. This creates friction. Learning how to manage the environment and maintain a sufficient degree of stability is an art most haven’t perfected, much less realizing any need to try. Here, Mandelberg talks about how to do just that.

Wordcount: 415 Time to read: 3 minutes

The Second Operational Imperative

The Second Operational Imperative

Long-term organizational success and sustainability require leadership’s dedication to three operational imperatives. In this post, I explain consistency of performance, the second operational imperative, and why it’s at the root of the highest, most perfect form of promotion, marketing and attracting new clients.

Wordcount: 592 Time to read: 4 minutes

Leadership is … ???

Leadership is … ???

The debate over what makes a good leader serves no purpose and has no value. The right questions are, what are the attributes of the best leaders, which apply to my role as a leader, and how do I develop the ones I don’t have. For some answers and guidance, please read more.
Wordcount: 498 Time to read: 3 minutes

Business Schools Don’t Teach You How to Run a Business

Business Schools Don’t Teach You How to Run a Business

The first time every new leader takes charge, they quickly realize how ill-prepared their education left them. As humorously depicted in the Rodney Dangerfield film, Back To School, running a business ain’t as simple as it might seem. This installment talks about the pitfalls and provides some useful tips.

Wordcount: 844 Time to read: 5 minutes

When strategic plans fail

When strategic plans fail

As a consultant with expertise in strategic planning, I get called to help clients for one of two reasons. They’re either trying to develop their first strategic plan or tired of having them fail. For either scenario, the reasons a strategic plan, or to be more specific, a strategic objective, fails are the same.

Wordcount: 623 Time to read: 3½ minutes

Nobody knows anything

Nobody knows anything

Nobody knows which ideas will succeed until one does. Success stories are often written off as bad ideas that won’t work by the experts before they’ve been tried or tested. How do you answer the question “How will COVID affect my business?” Read this post and find out!

Wordcount: 578 Time to read: 3 minutes

Subscribe To My Newsletter.

Join my mailing list to receive the latest news and updates.

You have Successfully Subscribed!