Staff Development Articles

Engagement for Dummies: What, Why, How

Wordcount: 647 Time to read: 3½ minutes

Lots of people have lots of ideas about what employee engagement is. I know it’s not about being productive or having an emotional attachment to the company. Engagement is often an ambiguous term. I passionately believe the most valuable asset any company has is its employees. Engagement is about making their work joyful.

Customer Service Quality? Shmality!

Wordcount: 580 Time to read: 4 minutes

When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.

While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.

We need staff!

Tired of looking for staff and finding ten “maybe” candidates for every “WOW” candidate? According to Einstein, doing the same thing and expecting different results is the definition of insanity. If you want to get consistently better candidates (different results), you have to try something different. In this issue, Larry offers three concrete ideas.
Wordcount: 833 Time to read: 4½ minutes

Using purpose to combat cost-push inflation

This post contains important information about cost-push inflation and ways to improve recruitment efforts. It also includes a special section where I talk about three dumb-assed words – a must read!

Wordcount: 368 Time to read: 2 minutes

Categories

Customer Service Quality? Shmality!

Customer Service Quality? Shmality!

Wordcount: 580 Time to read: 4 minutes

When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.

While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.

We need staff!

We need staff!

Tired of looking for staff and finding ten “maybe” candidates for every “WOW” candidate? According to Einstein, doing the same thing and expecting different results is the definition of insanity. If you want to get consistently better candidates (different results), you have to try something different. In this issue, Larry offers three concrete ideas.
Wordcount: 833 Time to read: 4½ minutes

Send Workers Home To Boost Productivity

How can business successfully create virtual positions? Telecommuting has proven itself as a good business practice by helping to reduce turnover, improve morale, increase productivity, and often reduce costs. Larry Mandelberg outlines three key aspects managers should heed in creating virtual positions.

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