Wordcount: 385 Time to read: 2½ minutes
In the ever-shifting landscape of modern business, having a clear sense of direction isn’t just an advantage—it’s a necessity. If you know what you want your organization’s present and future to look like, don’t make staff read your mind. Document it.
Wordcount: 580 Time to read: 4 minutes
When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.
While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.
“Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression.”
— Sir John Harvey Jones
Wordcount: 613 Time to read: 5 minutes
When I say sometimes marketing don’t work, I mean it don’t work when you think you know your customer better than they know themselves. This is not an existential issue, nor is it an issue of conscious or subconscious awareness.
Wordcount: 542 Time to read: 4 minutes
Wordcount: 535 Time to read: ~3 minutes
According to George Bernard Shaw, “The single biggest problem in communication is the illusion that it has taken place.”
Have you ever had to confront an elephant in the room? You know exactly what the phrase means–there is a problem...
How to avoid conflict, specifically petty drama, in the workplace is explored by business consultant and Author Larry Mandelberg.
Want to grow your business in the current economy? The first step is evaluating how your customers are spending differently right now.
As a manager or business owner, your ability to encourage information sharing is critical to avoid bad decisions. Contributing to bad decision making is a lack of knowledge and experience. Recognize that you have limitations and embrace input.
Keep your business relevant and marketable by taking advantage of social media!
The top steps to efficiency in your business are outlined by business consultant and author Larry Mandelberg.
Embrace social media tools for your business. Become an adviser in your field to increase your profile.