NO BUSINESS EVER FAILED
due to external forces.
They fail because success brings unfamiliar problems without instructions on how to handle them.
Are you a successful leader
frustrated by problems that don’t get fixed? Problems that damage morale, alienate prospects, and worry clients?
HAS YOUR SUCCESS CREATED FRICTION AND AGGRAVATION?
- The constant disruptions and distractions of my everyday routine make me feel like the business is managing me, not like I’m leading it.
- My Board and senior managers work against each other. When one group agrees on something, the other doesn’t. More often than not, both have multiple opinions about what we should be doing. Agreeing on major decisions is contentious and feels unhealthy.
- At any point in time, it feels like most of our problems come from one department and the individual in charge doesn’t seem to be able to do anything about it. It’s causing conflict in the leadership team and undermining morale among staff.
These are common problems that have real solutions. solutions I know how to help you implement.
CLIENTS
My clients are talented, confident and successful leaders who know where they want to go and looking for greater profitability, predictability, and alignment. The one thing they all have in common is lack of experience with problems they’ve never had to fix.
I work with leadership teams and Boards of Directors to create:
Predictability using corporate lifecycle theory
Collaboration and communication using scientifically proven change management practices (Prosci®)
Sustainable, profitable growth using the Mandelberg Business Managers Reality Inquiry (mBMRI)
40 years of experience and success has proven my ability to achieve these goals. I do it by sharing my knowledge, my tools, and my expertise so you can use them in your business. The result – your business is ready to adapt, evolve, and grow.
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Social Media: OK, so I was wrong … again?
Wordcount: 621 Time to read: 3½ minutes
OK, so I was wrong. Social media can work. As Charlie Brown would say, AAUGH!
I’ve used social media grudgingly, expecting nothing, only to recently find proof of value. When a referral said they’d listened to my podcasts, I knew I was screwed–it can work. Those podcasts launched our client/vendor relationship.
Can your staff read your mind?
Wordcount: 385 Time to read: 2½ minutes
In the ever-shifting landscape of modern business, having a clear sense of direction isn’t just an advantage—it’s a necessity. If you know what you want your organization’s present and future to look like, don’t make staff read your mind. Document it.
Customer Service Quality? Shmality!
Wordcount: 580 Time to read: 4 minutes
When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.
While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.
Who Empties the Trash?
Wordcount: 697 Time to read: 4½ minutes
Daily operations often demand more time than there is, and routine can be comforting. Over time, and without thought, the familiarity of routine breeds complacency that inevitably leads to costly bad habits and crippling assumptions.
Are you concerned about where your organization may be wasting resources? Do you know your organization’s areas of weakness?
Struggling to survive in a world of constant change
Businesses want predictability and dependability, i.e., no change, while the world is constantly changing. This creates friction. Learning how to manage the environment and maintain a sufficient degree of stability is an art most haven’t perfected, much less realizing any need to try. Here, Mandelberg talks about how to do just that.
Wordcount: 415 Time to read: 3 minutes
Whadddaya mean there’s no spare tire!
“Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression.”
— Sir John Harvey Jones
Wordcount: 613 Time to read: 5 minutes