Blog
Engagement for Dummies: What, Why, How
Wordcount: 647 Time to read: 3½ minutes
Lots of people have lots of ideas about what employee engagement is. I know it’s not about being productive or having an emotional attachment to the company. Engagement is often an ambiguous term. I passionately believe the most valuable asset any company has is its employees. Engagement is about making their work joyful.
Authentic Feedback
Wordcount: 760 Time to read: 4½ minutes
Getting honest feedback from staff is one of the most common complaints I hear from my ‘leader’ colleagues. The problem is rooted in the reality that penalty-free environments rarely exist. Is it possible to create a penalty free in a business where the questioner is the boss (or someone who has control over the career of the individual being questioned)? No. Is it realistic to even try to create one? Yes. Click here to find out how.
Sales Talk for CEOs with Alice Heiman
The Danger of CEOs Undermining Sales. https://aliceheiman.com/the-danger-of-ceos-undermining-sales/ About Sales Talk for CEOs The only podcast where CEOs talk about how they built their organization, what's working, their challenges and what the future of sales...
Social Media: OK, so I was wrong … again?
Wordcount: 621 Time to read: 3½ minutes
OK, so I was wrong. Social media can work. As Charlie Brown would say, AAUGH!
I’ve used social media grudgingly, expecting nothing, only to recently find proof of value. When a referral said they’d listened to my podcasts, I knew I was screwed–it can work. Those podcasts launched our client/vendor relationship.
Can your staff read your mind?
Wordcount: 385 Time to read: 2½ minutes
In the ever-shifting landscape of modern business, having a clear sense of direction isn’t just an advantage—it’s a necessity. If you know what you want your organization’s present and future to look like, don’t make staff read your mind. Document it.
Customer Service Quality? Shmality!
Wordcount: 580 Time to read: 4 minutes
When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.
While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.
The SMB Community Podcast
https://smbcommunitypodcast.com/2023/08/businesses-dont-fail/ About The SMB Community Podcast Audience: The SMB IT community worldwide.
The Business Power Hour hosted by Deb Krier
Avoiding Business Failure Larry Mandelberg is a serial entrepreneur who solves complex business problems. He provides leadership team development, change mentoring, strategic planning, executive coaching, and ethics training to midsize organizations and their boards...
Who Empties the Trash?
Wordcount: 697 Time to read: 4½ minutes
Daily operations often demand more time than there is, and routine can be comforting. Over time, and without thought, the familiarity of routine breeds complacency that inevitably leads to costly bad habits and crippling assumptions.
Are you concerned about where your organization may be wasting resources? Do you know your organization’s areas of weakness?
VALUEPROP Business Growth On Purpose with Jose Palomino
Success Syndrome: The Unexpected Obstacles Faced by Thriving Businesses with Larry Mandelberg Our guest today is Larry Mandelberg of Mandelberg Consulting. Larry collaborates with owners and their leadership team to manage changes effectively. He emphasizes that...
Struggling to survive in a world of constant change
Businesses want predictability and dependability, i.e., no change, while the world is constantly changing. This creates friction. Learning how to manage the environment and maintain a sufficient degree of stability is an art most haven’t perfected, much less realizing any need to try. Here, Mandelberg talks about how to do just that.
Wordcount: 415 Time to read: 3 minutes
5 Minutes with a Smart Person – The SMB Community Podcast
5 Minutes with a Smart Person – Larry Mandelberg https://smbcommunitypodcast.com/2023/05/astronauts-the-easiest-security-solution/ About The SMB Community Podcast Audience: The SMB IT community worldwide.
Jeff Tarbell – Talkin’ Money by ATM Mortgage
Today we get the insight from author of the book: 'Businesses Don't Fail They Commit Suicide: How to Survive Success and Thrive in Good Times and Bad' View the full podcast episode on YouTube: https://www.youtube.com/watch?v=5VR6JPWuzwE About Talkin' Money by...
Jon Doolen, Real Conversations
Larry Mandelberg - Leader, Mentor, Coach, Author If change is causing your staff grief, frustration, baldness, or acne, Larry can help. After all, nobody likes change done unto them. Everybody likes change they do unto others, and Larry knows how to flip that script....
Whadddaya mean there’s no spare tire!
“Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression.”
— Sir John Harvey Jones
Wordcount: 613 Time to read: 5 minutes
When marketing just don’t work
When I say sometimes marketing don’t work, I mean it don’t work when you think you know your customer better than they know themselves. This is not an existential issue, nor is it an issue of conscious or subconscious awareness.
Wordcount: 542 Time to read: 4 minutes
The Second Operational Imperative
Long-term organizational success and sustainability require leadership’s dedication to three operational imperatives. In this post, I explain consistency of performance, the second operational imperative, and why it’s at the root of the highest, most perfect form of promotion, marketing and attracting new clients.
Wordcount: 592 Time to read: 4 minutes
You don’t know why you’re in business
The question of why a business exists has many answers based on the interests and desires of leadership and those involved in the funding of the organization. Nonetheless, there is one universal truth about business purpose, a.k.a. why a business exists. Read this short blog post for the answer and let me know what you think. Enlightening or stupid? Either way, enjoy.
Wordcount: 309 Time to read: 2 minutes
Leadership is … ???
The debate over what makes a good leader serves no purpose and has no value. The right questions are, what are the attributes of the best leaders, which apply to my role as a leader, and how do I develop the ones I don’t have. For some answers and guidance, please read more.
Wordcount: 498 Time to read: 3 minutes
We need staff!
Tired of looking for staff and finding ten “maybe” candidates for every “WOW” candidate? According to Einstein, doing the same thing and expecting different results is the definition of insanity. If you want to get consistently better candidates (different results), you have to try something different. In this issue, Larry offers three concrete ideas.
Wordcount: 833 Time to read: 4½ minutes