by Larry Mandelberg | Aug 28, 2023 | Business, Business Communication, Business Growth, Employees, Management, Marketing, Staff Development
Wordcount: 580 Time to read: 4 minutes
When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.
While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.
by Larry Mandelberg | Aug 3, 2021 | Business, Business Growth, Culture, Decision-making, General, Leaders, Leadership, Management, Managers, Strategic Planning
A business satisfied with its success that stops trying to improve screams “We’re patiently waiting to be overtaken.” and signals the competition to attack. Why would any business do that? Sadly, that’s what most do. When times are good, a business has the time, money, and resources to work on areas of weakness and look for ways to maintain its dominance. That’s when proactive changes should be made, not when times are tough and you have no choice. Put that in your pipe and smoke it.
Wordcount: 428, Time to read: 3 minutes
by Larry Mandelberg | Feb 7, 2020 | Business, Business Growth, Strategic Planning
As Yogi Bera once said, “If you don’t know where you are going, you’ll end up someplace else.” Wordcount: 427 Time to read: 3 minutes I find the volume of information delivered through social media and the pace of delivery exhausting. Meteoric growth has...