by Larry Mandelberg | Sep 25, 2023 | Business, Business Communication, Planning, Strategic Planning
Wordcount: 385 Time to read: 2½ minutes
In the ever-shifting landscape of modern business, having a clear sense of direction isn’t just an advantage—it’s a necessity. If you know what you want your organization’s present and future to look like, don’t make staff read your mind. Document it.
by Larry Mandelberg | Aug 28, 2023 | Business, Business Communication, Business Growth, Employees, Management, Marketing, Staff Development
Wordcount: 580 Time to read: 4 minutes
When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.
While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.
by Larry Mandelberg | Jun 13, 2023 | Business, Employees, Systems & Structure
Wordcount: 697 Time to read: 4½ minutes
Daily operations often demand more time than there is, and routine can be comforting. Over time, and without thought, the familiarity of routine breeds complacency that inevitably leads to costly bad habits and crippling assumptions.
Are you concerned about where your organization may be wasting resources? Do you know your organization’s areas of weakness?
by Larry Mandelberg | May 18, 2023 | Business, Business Growth, Change, Culture, Leadership
Businesses want predictability and dependability, i.e., no change, while the world is constantly changing. This creates friction. Learning how to manage the environment and maintain a sufficient degree of stability is an art most haven’t perfected, much less realizing any need to try. Here, Mandelberg talks about how to do just that.
Wordcount: 415 Time to read: 3 minutes
by Larry Mandelberg | Mar 20, 2023 | Business, Business Communication, Business Growth, Management, Planning, Strategic Planning
“Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression.”
— Sir John Harvey Jones
Wordcount: 613 Time to read: 5 minutes