My Vision With Robbert Middleton
Join Larry as he dive deep into inspiring stories and transformative ideas with the host of Ordinary Visionaries podcast, Robbert Middleton. Click the link below to listen and discover how you can turn your vision into reality! My vision with Robbert...
Can your staff read your mind?
Wordcount: 385 Time to read: 2½ minutes
In the ever-shifting landscape of modern business, having a clear sense of direction isn’t just an advantage—it’s a necessity. If you know what you want your organization’s present and future to look like, don’t make staff read your mind. Document it.
Customer Service Quality? Shmality!
Wordcount: 580 Time to read: 4 minutes
When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.
While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.