Wordcount: 575 Time to read: 3½ minutes
It’s bad enough when an organization can’t take care of its own operational and maintenance needs. It’s much worse when improving those activities are the very products and services being offered to its customers.
Wordcount: 580 Time to read: 4 minutes
When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.
While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.