Wordcount: 580 Time to read: 4 minutes
When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.
While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.
Tired of looking for staff and finding ten “maybe” candidates for every “WOW” candidate? According to Einstein, doing the same thing and expecting different results is the definition of insanity. If you want to get consistently better candidates (different results), you have to try something different. In this issue, Larry offers three concrete ideas.
Wordcount: 833 Time to read: 4½ minutes
This post contains important information about cost-push inflation and ways to improve recruitment efforts. It also includes a special section where I talk about three dumb-assed words – a must read!
Wordcount: 368 Time to read: 2 minutes
Values are the bricks and like-mindedness is the mortar of organizational culture. When you and I have common values, we automatically have common ground. Common ground is where we can respect one another and find enjoyment working together. Enjoyment creates an emotional draw that attracts people.
Wordcount: 391 Time to read: 2 minutes
Sam Walton once stated that his ability to make good decisions was developed by making bad ones. Many decisions are...
When it comes to change, the negative is exactly where most people tend to focus unless you help them focus on...
Delegation is an important activity in every organization, yet I rarely speak with anyone who’s been formally trained....
Business Advisor Larry Mandelberg leads the way on how to capture the knowledge and expertise you need for business success and growth.
A how-to on retaining staff, one of the most important and costly aspects of your business!
How can business successfully create virtual positions? Telecommuting has proven itself as a good business practice by helping to reduce turnover, improve morale, increase productivity, and often reduce costs. Larry Mandelberg outlines three key aspects managers should heed in creating virtual positions.
Collaboration requires different roles in executing strategies. Understanding your team will allow you to best pair them for creativity, problem solving, and carry through. There are terrific resources out there to help managers gauge employee profiles.
Changes in business practices can be a real challenge to Managers as they work with their employees to embrace the changes. Staff are often resistant to any change. Look for those who see your vision and embrace it — they will be your champions.