Wordcount: 575 Time to read: 3½ minutes
It’s bad enough when an organization can’t take care of its own operational and maintenance needs. It’s much worse when improving those activities are the very products and services being offered to its customers.
Wordcount: 760 Time to read: 4½ minutes
Getting honest feedback from staff is one of the most common complaints I hear from my ‘leader’ colleagues. The problem is rooted in the reality that penalty-free environments rarely exist. Is it possible to create a penalty free environment in a business where the questioner is the boss (or someone who has control over the career of the individual being questioned)? No. Is it realistic to even try to create one? Yes. Click here to find out how.
