Customer service has been hit by the recession and still struggles to make a full come back. How can small businesses cope and encourage staff?
Employees Articles
Send Workers Home To Boost Productivity
How can business successfully create virtual positions? Telecommuting has proven itself as a good business practice by helping to reduce turnover, improve morale, increase productivity, and often reduce costs. Larry Mandelberg outlines three key aspects managers should heed in creating virtual positions.
Empower Employees To Be Responsible
As technology limits the need for an office, the self-management model will be the norm, not the exception. Self-management is about pushing authority and responsibility down to the lowest levels of the organization where the people doing the work can impact the work environment in real time.
Focus on the Positive to Help Your Staff
Create a mindset in the work place that is encouraging and embraces change. Everyone in this tough economy is either having a hard time or is scared at losing it all. It is time for criticism to be more unusual and praise to be more common.
Help Staff Stay Engaged, Energized
If you don’t have an enthused and happy staff, you have people who are just trying to survive. And you can’t build a successful business wit them.
Generation Y Changing The Work Force
Generation Y’s familiarity with technology and their unique work ethic has created a number of cultural clash points with the rest of the working population. Managers need to understand a few key points to take advantage of the best this generation has to offer.
Ideas Need Room To Run, With Others
Collaboration requires different roles in executing strategies. Understanding your team will allow you to best pair them for creativity, problem solving, and carry through. There are terrific resources out there to help managers gauge employee profiles.
Change with the times or get left behind
How can business best plan for growth and success in these tough economic times? Creatively tapping into the talent pool that exists due to the current economic times is an excellent first step. Business should also make better use of the experience and creativity of staff and even clients.
Change can be rewarding journey with solid leadership, training
Changes in business practices can be a real challenge to Managers as they work with their employees to embrace the changes. Staff are often resistant to any change. Look for those who see your vision and embrace it — they will be your champions.
Generalist or specialist: Know difference to help workers succeed
A business can either thrive or struggle based on how you utilize talent. Know how to analyze your employees to best match them with teams and responsibilities within the organization.
Balancing Responsibility and Authority – Key To Success
You should always assume your level of authority is out of balance with new work responsibilities, be it a situation encountered in a new position or a new project.
Focus, Performance, Morale Pay Dividends
Supervisors, managers, directors, vice presidents, and even CEOs need to remember how critical it is to focus on employee performance, reward performance, and encourage morale.