As a manager or business owner, your ability to encourage information sharing is critical to avoid bad decisions. Contributing to bad decision making is a lack of knowledge and experience. Recognize that you have limitations and embrace input.
Silence is a golden opportunity to learn more about your potential customers and clients. Listen and observe those you meet.
Take a few moments to absorb and apply these simple rules and watch your communications become more effective while the frustration of being misunderstood gracefully goes away.