by Larry Mandelberg | Dec 30, 2023 | Business Communication, Communication, Employees, Human Resources
Wordcount: 760 Time to read: 4½ minutes
Getting honest feedback from staff is one of the most common complaints I hear from my ‘leader’ colleagues. The problem is rooted in the reality that penalty-free environments rarely exist. Is it possible to create a penalty free environment in a business where the questioner is the boss (or someone who has control over the career of the individual being questioned)? No. Is it realistic to even try to create one? Yes. Click here to find out how.
by Larry Mandelberg | Nov 8, 2023 | Podcast
The Danger of CEOs Undermining Sales. Sales Talk for CEOs: The Danger of CEOs Undermining Sales with Larry Mandelberg (S4Ep18) About Sales Talk for CEOs The only podcast where CEOs talk about how they built their organization, what’s working, their... 
by Larry Mandelberg | Oct 30, 2023 | Business, Marketing
Wordcount: 621 Time to read: 3½ minutes
OK, so I was wrong. Social media can work. As Charlie Brown would say, AAUGH!
I’ve used social media grudgingly, expecting nothing, only to recently find proof of value. When a referral said they’d listened to my podcasts, I knew I was screwed–it can work. Those podcasts launched our client/vendor relationship.
by Larry Mandelberg | Sep 25, 2023 | Business, Business Communication, Planning, Strategic Planning
Wordcount: 385 Time to read: 2½ minutes
In the ever-shifting landscape of modern business, having a clear sense of direction isn’t just an advantage—it’s a necessity. If you know what you want your organization’s present and future to look like, don’t make staff read your mind. Document it.
by Larry Mandelberg | Aug 28, 2023 | Business, Business Communication, Business Growth, Employees, Management, Marketing, Staff Development
Wordcount: 580 Time to read: 4 minutes
When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.
While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.
