NO BUSINESS EVER FAILED
due to external forces.
They fail because success brings unfamiliar problems without instructions on how to handle them.
Are you a successful leader
frustrated by problems that don’t get fixed? Problems that damage morale, alienate prospects, and worry clients?
HAS YOUR SUCCESS CREATED FRICTION AND AGGRAVATION?
- Customer demands become annoying distractions
- Technology feels like an uncontrollable expense
- Staff and departments showing signs of conflict
- Projects missing milestones
These are common problems that have real solutions. solutions I know how to help you implement.
CLIENTS
I work with leadership teams and Boards of Directors to create:
Predictability using corporate lifecycle theory
Collaboration and communication using scientifically proven change management practices (Prosci®)
Sustainable, profitable growth using the Mandelberg Business Managers Reality Inquiry (mBMRI)
40 years of experience and success has proven my ability to achieve these goals. I do it by sharing my knowledge, my tools, and my expertise so you can use them in your business. The result – your business is ready to adapt, evolve, and grow.
MANDELBLOG
Sales Talk for CEOs with Alice Heiman
The Danger of CEOs Undermining Sales....
Engagement for Dummies: What, Why, How
Wordcount: 647 Time to read: 3½ minutes
Lots of people have lots of ideas about what employee engagement is. I know it’s not about being productive or having an emotional attachment to the company. Engagement is often an ambiguous term. I passionately believe the most valuable asset any company has is its employees. Engagement is about making their work joyful.
Authentic Feedback
Wordcount: 760 Time to read: 4½ minutes
Getting honest feedback from staff is one of the most common complaints I hear from my ‘leader’ colleagues. The problem is rooted in the reality that penalty-free environments rarely exist. Is it possible to create a penalty free in a business where the questioner is the boss (or someone who has control over the career of the individual being questioned)? No. Is it realistic to even try to create one? Yes. Click here to find out how.
Social Media: OK, so I was wrong … again?
Wordcount: 621 Time to read: 3½ minutes
OK, so I was wrong. Social media can work. As Charlie Brown would say, AAUGH!
I’ve used social media grudgingly, expecting nothing, only to recently find proof of value. When a referral said they’d listened to my podcasts, I knew I was screwed–it can work. Those podcasts launched our client/vendor relationship.
Can your staff read your mind?
Wordcount: 385 Time to read: 2½ minutes
In the ever-shifting landscape of modern business, having a clear sense of direction isn’t just an advantage—it’s a necessity. If you know what you want your organization’s present and future to look like, don’t make staff read your mind. Document it.
Customer Service Quality? Shmality!
Wordcount: 580 Time to read: 4 minutes
When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.
While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.
Get my free report – Why business plans collect dust & how successful leaders bring them to life
Is your business plan sitting on a shelf collecting dust and hiding from daylight like Count Dracula? This report will show you how to bring your business plan to life and achieve the goals you’ve planned for.
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