Employees Articles

Engagement for Dummies: What, Why, How

Wordcount: 647 Time to read: 3½ minutes

Lots of people have lots of ideas about what employee engagement is. I know it’s not about being productive or having an emotional attachment to the company. Engagement is often an ambiguous term. I passionately believe the most valuable asset any company has is its employees. Engagement is about making their work joyful.

Authentic Feedback

Wordcount: 760 Time to read: 4½ minutes

Getting honest feedback from staff is one of the most common complaints I hear from my ‘leader’ colleagues. The problem is rooted in the reality that penalty-free environments rarely exist. Is it possible to create a penalty free in a business where the questioner is the boss (or someone who has control over the career of the individual being questioned)? No. Is it realistic to even try to create one? Yes. Click here to find out how.

Customer Service Quality? Shmality!

Wordcount: 580 Time to read: 4 minutes

When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.

While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.

Who Empties the Trash?

Wordcount: 697 Time to read: 4½ minutes

Daily operations often demand more time than there is, and routine can be comforting. Over time, and without thought, the familiarity of routine breeds complacency that inevitably leads to costly bad habits and crippling assumptions.

Are you concerned about where your organization may be wasting resources? Do you know your organization’s areas of weakness?

Categories

Generation Y Changing The Work Force

Generation Y’s familiarity with technology and their unique work ethic has created a number of cultural clash points with the rest of the working population. Managers need to understand a few key points to take advantage of the best this generation has to offer.

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