When you being to believe you understand your customers needs is when you begin to lose sight of who your customer is. The demands on your customers that create change in their world can be completely hidden from yours. Ensuring you fully understand what drives your customers, over time, helps ensure you know who they really are.
Wordcount: 599 Time to read: 3 minutes
Do you want the successful organization you’ve built to survive when you and your leadership team are gone? Then you’re looking for the Holy Grail of business too. Read this post to find out how to create sustainable, profitable growth with generational sustainability.
Wordcount: 524 Time to read: 3 minutes
Wordcount: 535 Time to read: ~3 minutes
According to George Bernard Shaw, “The single biggest problem in communication is the illusion that it has taken place.”
Wordcount: 525 Time to read: 3 minutes “Our experiences always teach us something. If the experience is "bad", then...
If anybody has too much time these days, they’re just not paying attention.
Have you ever had to confront an elephant in the room? You know exactly what the phrase means–there is a problem...
Delegation is an important activity in every organization, yet I rarely speak with anyone who’s been formally trained....