Business Articles

Social Media: OK, so I was wrong … again?

Wordcount: 621 Time to read: 3½ minutes

OK, so I was wrong. Social media can work. As Charlie Brown would say, AAUGH!

I’ve used social media grudgingly, expecting nothing, only to recently find proof of value. When a referral said they’d listened to my podcasts, I knew I was screwed–it can work. Those podcasts launched our client/vendor relationship.

Can your staff read your mind?

Wordcount: 385 Time to read: 2½ minutes

In the ever-shifting landscape of modern business, having a clear sense of direction isn’t just an advantage—it’s a necessity. If you know what you want your organization’s present and future to look like, don’t make staff read your mind. Document it.

Customer Service Quality? Shmality!

Wordcount: 580 Time to read: 4 minutes

When it comes to delivering products and services, consistent levels of customer service outweigh all other aspects of the end-user experience. What makes a business stand out is outstanding customer service.

While there are many pieces to this puzzle, this newsletter focuses on three that are universal and foundational to building a sustainable organization.

Who Empties the Trash?

Wordcount: 697 Time to read: 4½ minutes

Daily operations often demand more time than there is, and routine can be comforting. Over time, and without thought, the familiarity of routine breeds complacency that inevitably leads to costly bad habits and crippling assumptions.

Are you concerned about where your organization may be wasting resources? Do you know your organization’s areas of weakness?

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